Effective Date: 1/28/2024
Thank you for shopping at Designs Zoo! As we sell digital products, including coloring pages, clip art, Excel sheets, and other digital downloads, there are specific policies regarding refunds and returns. Please read the details below carefully.
1. Digital Products Refund Policy
Due to the nature of digital products, all sales are final. Once a digital file has been downloaded or accessed, we are unable to offer refunds, returns, or exchanges.
Exceptions:
We will provide a refund or replacement if:
- The product is defective or corrupted, and you notify us within 7 days of purchase.
- You accidentally purchased the same product multiple times.
In these cases, please contact us at [email protected] with your order details and a description of the issue.
2. How to Request a Refund or Replacement
If you meet the criteria above, follow these steps:
- Email us at [email protected].
- Include your order number and proof of purchase.
- Describe the issue with the product and, if applicable, attach screenshots or error messages.
We will review your request and respond within 2-3 business days.
3. Unauthorized Use or Access
If you suspect unauthorized use or access to your purchased files, please contact us immediately. While we cannot offer refunds for unauthorized access, we will work with you to secure your account and provide assistance.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- You changed your mind after purchase.
- You are unable to open the files due to incompatibility with your device or software.
- You claim non-receipt of the product but our records show successful delivery or download.
To avoid any issues, please ensure that your device and software support the file formats we provide. If you need clarification, feel free to reach out before making a purchase.
5. Customer Support
We are committed to your satisfaction and want you to have a positive experience with our products. If you have any questions or need assistance, please don’t hesitate to contact us:
Email: [email protected]
Thank you for understanding our Refund and Returns Policy. We appreciate your support of Designs Zoo!